PRIVACY POLICY

All American Solutions, LLC Terms of Use and Privacy Policy

Privacy and Personal Information

Protecting your privacy and personal information is of the utmost importance to us. We use our best efforts to safeguard personal information provided. Our privacy policy applies only to All American Solutions, LLC, and does not apply to third party vendors or websites that may be linked to or accessible through All American Solutions. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

We collect personally identifiable information about you via our website, or over the phone, when you provide it in connection with a request for a product, service, or information, including your name, address, phone number(s) and email address. We may also ask you for your computer MAC address in order for our technicians to connect remotely with your computer. When you provide personal information either over the phone or via our website, you are consenting to the collection, use and disclosure as necessary (in order to provide our services) of your personal information as set forth in this Privacy Policy.

Uses of Personal Information

We use personal information we collect to process your service request and to inform you about relevant services and products, to fulfill orders, to maintain and improve our website, and to develop products and services which may be beneficial to our users.

We may also share your information to protect the rights, property and safety of others and ourselves or to comply with any legal process or proceeding including, but not limited to, defending legal claims or exercising our legal rights, complying with any government investigation, to report any suspected illegal activities, or as otherwise required by law. We further reserve the right to raise or waive any legal objection or right available to us for the purpose of (i) investigating, preventing or prosecuting or taking legal action regarding suspected illegal activities; (ii) protecting and defending the rights, property, or safety of All American Solutions, our users, vendors or others; and in connection with our Terms of Use and other agreements; or (iii) corporate transactions, such as a divestiture, merger, consolidation, asset sale, dissolution or bankruptcy.

We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this website for internal purposes in order to evaluate and improve our services, and we may share or transfer such identifiable information with or to our affiliates, licensees and partners.

Links to Third Party Websites

Our website or emails may contain links to independent third party websites to which we have no affiliation. We do not share your personal information with such websites and we are not responsible for the privacy policies of any other website or their management of your personal information.

Privacy and Security

All American Solutions uses reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. However, we cannot ensure or warrant the security of any information transmitted via the internet. You hereby acknowledge and agree that we are not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

We use SSL (Secure Socket Layer) encryption technology to safeguard the security of your personal information; however transmissions made on or through the internet are vulnerable to attack and cannot be guaranteed to be secure.

Cookies

In order to improve your user experience, we may use cookies (small pieces of information that are stored by your browser on your computer’s hard drive). Generally, cookies work by assigning to your computer a unique number that has no meaning outside of the website. Cookies help us “remember” information about your preferences and session, and allow you to move within areas of our website without reintroducing yourself. Our cookies do not generally contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. However, not accepting cookies may make certain features of the website unavailable to you.

Data Backup

You are responsible for saving and backing up all the data and software on your computer, including the storage media, before ordering our remote services. You acknowledge that you are in agreement with All American Solutions that we have no responsibility or liability under any circumstance at any time for any loss or corruption of your data, software or hardware that may arise out of the services.

You understand and agree that it is your responsibility to back up all of the data on your computer prior to any services rendered by All American Solutions, that All American Solutions will not back up your data prior to any services rendered, and that All American Solutions will not be held responsible for any loss of data due to services rendered.

 

Authorization to Access, Service and Repair Your Computer
Remote Access

All American Solutions must have remote access your computer in order to properly diagnose and resolve your problem. Our technicians remotely access your computer to determine the problem and either repair it or advise you about possible options.

By using our services, you are authorizing All American Solutions to remotely access and control your computer for the purposes of computer diagnosis, service and repair, including downloading and using certain software on your computer to gather system data, repair your computer, take remote control of your computer and change the settings on your computer while performing technical support services. Our technicians may need to search your computer to determine the cause of your problem. The technicians will try to limit interaction with your files to a minimum. You agree that All American Solutions has no responsibility or liability under any circumstances at any time for any loss or harm that may arise from or may be related to our services.

You agree to release, indemnify and hold All American Solutions harmless from liability for any claims or damages of any kind or description that may arise from any service or work performed on your computer.  You agree that All American Solutions is not responsible for any loss of data which may occur as a result of work performed on your computer.

All American Solutions offers no verbal or written warranty, either express or implied, regarding the success of its services rendered.  All American Solutions does not assume liability or warranty in the event that any portion of the manufacturer’s warranties is voided. 

Payment

 Payment is due prior to work being performed. Upon completion of the repair, the technician will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the repair has been fixed. The applicable fees for the services will be charged directly on your credit card and you agree to pay the charges applicable to your selected services, as well as any applicable taxes.

You agree to pay the charges applicable to your selected services, as well as any applicable taxes and other charges including, but not limited to, initial fees. You also agree to pay any additional charges or fees applied to your billing account for any reason, including, but not limited to, interest and charges due to insufficient credit or insufficient funds.

All American Solutions will make every reasonable attempt to troubleshoot, analyze, assess, correct or otherwise fix your computer, network or other problem. If All American Solutions is unable to resolve your problem or if it turns out to be hardware related, you will still be liable for a one hour service charge for time spent by All American Solutions in an attempt to correct the problem.

Non-Solicitation

You agree not to knowingly induce or influence, either directly or indirectly, any of All American Solutions’ employees to terminate their employment and/or independently work for you or any other person.

Recording

You agree that calls may be recorded for quality and training purposes.

Governing Law and Venue

This Agreement shall be governed by the laws of the state of Florida without regard to its conflict of law provisions.   Venue shall be in the courts of Miami-Dade County, Florida. Any action, suit or proceeding arising out of, under or in connection with this agreement, whether for equitable relief or monetary damages, shall be brought in Miami-Dade County, Florida and no other forum.

Severability

In the event that any portion of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable in any respect, then the remaining provisions of this Agreement, or the application of such provisions to persons or circumstances, other than those to which it is invalid or unenforceable, shall not be affected thereby, and each such provision of this Agreement shall be valid and enforceable to the extent granted by law.

Money Back Guarantee

If we cannot repair your device for the problem stated when you called us, we will provide you with a 100% refund.

Changes to this Privacy Policy

A notice of any changes or updates to our privacy policy will be posted on our website.

If you have questions or comments about this Policy, please contact us at comments@allamericansolutions.com.